Support
Need help? Write to us.
hello@viyora.appWe usually reply within 2 business days.
Profile > Support > Contact Us. Your app version is added to the email automatically, so we can understand the issue faster.
Common questions
Subscription
How do I cancel my subscription?
On your iPhone, go to Settings > [your name] > Subscriptions > Viyora. Or in the app, tap Profile > My Subscription > “Cancel Subscription” to open Apple’s subscription page. After you cancel, Premium stays on until the end of the current period. On a free trial, cancel at least 24 hours before it ends and you won’t be charged.
Premium isn’t showing, or I got a new phone.
Tap Profile > My Subscription > “Restore Purchases”. You need to be signed in with the same Apple Account you bought with. We don’t create accounts, so your purchase is tied to your Apple Account.
Can I get a refund?
Apple is the seller, so Apple reviews refund requests. You can send yours at reportaproblem.apple.com.
I switched to Lifetime, but my subscription is still on.
Apple doesn’t turn off the subscription by itself. Turn it off in Settings > [your name] > Subscriptions > Viyora.
How do I change my plan?
Tap Profile > My Subscription > “Change Plan”. Switching to yearly happens right away. Switching to monthly happens at the end of your current period.
Your data
Where is my data stored?
There’s no account. Everything stays on your phone. We don’t see your moods, notes or favorites.
How do I move my data to a new phone?
Turn on iCloud backup in Profile > My Data. You need to be signed in to iCloud on your iPhone. When you install Viyora on your new phone and a backup is found, it offers to restore it. If the app already has data, you can compare and restore from My Data. Your iPhone’s own iCloud Backup carries your data over too.
What happens if I delete the app?
If iCloud backup isn’t on, your data is deleted with it.
How do I delete my data?
The data on your phone is deleted along with the app. For your iCloud backups, tap Profile > My Data > “Delete My iCloud Backups”. You can also turn off anonymous usage statistics in Profile > My Data.
My backup keeps failing.
Check that you’re signed in to iCloud, that you have iCloud storage left and that you’re online. If it keeps happening, write to us from Profile > Support > Contact Us. The error code is added to the email automatically.
Widgets & notifications
How do I add the widget?
Touch and hold an empty area of your Home Screen, tap + in the top left and choose “Viyora”. For the Lock Screen, touch and hold it, tap Customize > Lock Screen, tap the widget area and add Viyora. Profile > Widget Settings in the app has a step-by-step guide.
Why isn’t my widget changing?
Widget content changes once a day, at midnight. Opening Viyora once refreshes the widget.
Can I show my own content in the widget?
Yes, it’s a Premium feature. Pick the source in Widget Settings. On the free plan, the widget shows the Quote of the Day.
I’m not getting notifications.
Check that Profile > Notifications is on, that Viyora is allowed in iPhone Settings > Notifications > Viyora, and that no Focus mode is on. The free plan sends up to 5 notifications a day, Premium up to 10.
Using Viyora
How does my streak count?
A day counts once you finish an affirmation and tap “Save & Finish”. You can do up to 3 affirmations a day.
How do I change the language?
In Profile > Language.
Which devices does Viyora work on?
iPhone, with iOS 16.4 or later.